IT SUPPORT

When it comes to IT Support, we work to the ethos that prevention is better than the cure. Our KBS experts offer more than just the traditional break-fix service.

24/7 Monitoring

At KBS, we provide more than just the typical break-fix service. Our team works around the clock monitoring any potential issues and areas that require optimisation – without interrupting you or your business.

Rapid Response

The best time to sort a problem is now. That’s why our team is dedicated to providing a fast & reliable service, always. We achieve high levels of customer satisfaction and aim for long-term relationships with all our clients.

Problem Prevention

Prevention is often far better than the need for a cure. Our proactive monitoring means that we can often detect an issue before it even arises, giving us the chance to sort it before it impacts your business.

Proactive IT Support

As the IT demands on your team continue to expand and develop, it’s not always that your IT budget does too. But that’s where we come in. Our KBS Group experts are dedicated to providing the highest service standards and customer care, with a tailored plan that works for you.

Our IT support experts work with and alongside your team, to support and assist wherever needed, as well as proactively monitoring and fixing your IT systems in the background.

 Network Monitoring is available on a monthly subscription model, ensuring security, resilience and compliance – contact us today to see how we can help your business.

  • Structured Cabling & Voice Services
  • Network Monitoring & Tuning
  • System Migrations
  • Desktop, Server & Network Engineering
  • On Site Techincal Staffing
  • All Encompassing Support Contracts
  • Tailored SLA Agreements
  • IT Audits
  • IT System Reviews
  • Project Management
  • Fully Managed Services
  • Cloud Computing
  • Audio Visual
  • SaaS (Software as a Service)
  • Hosted MS Exchange packages
  • Unified email management systems
  • Spam & Virus scanning
  • E-mail Archiving
  • E-Mail branding & marketing
  • Disaster Recovery Services
  • Web Security (URL & content filtering)

At KBS, we work with our customers to develop unique and comprehensive IT Service solutions

  info@kbs.uk.com

  0207 232 4770

KBS Process

Step 1.

Assess and Optimise

We will conduct a comprehensive evaluation of your office IT Infrastructure, understanding your workflows and give a baseline report on current spend. Through this process we will produce a roadmap showing how you can make immediate improvements and print savings with future plans to produce ideal processes that will accommodate your growth and productivity.

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Step 2.

Approve and Integrate

Through a phased project management plan we will implement your objectives, processes and procedures that will ensure the transition is easy for everyone in your business. We will use clear, compliant and secure methods to ensure goals are achieved and rollout is designed for your individual business needs with no impact on daily business. We understand that all customers are unique and so is every solution that we deliver. Our solutions experts are with you every step of the way..

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Step 3.

Automate and Control

The easy part, sit back and let us manage the day to day operations of your IT infrastructure. Through on-going data collection, review and analysis, we will continue to improve activity and put emphasis on a proactive approach that will enhance your IT performance within your organisation. Providing transparent flexible billing methods and management information along the journey.